Terms & Conditions

01 Acceptance of Terms

These Terms and Conditions constitute the terms applicable to your use of D-Mention Enterprise, accessible at https://dmention.in ("Website"). References to "D-Mention Enterprise", "we", "us", or "our" mean the business operating this Website. "You" or "user" means any person accessing or using the Website.

By using the Website, you confirm that you have read and understood these terms and agree to comply with them and applicable laws. Additional terms may apply to particular services, promotions, or transactions.

02 Eligibility

You must be legally capable of entering into a binding agreement under applicable law to use the Website and make purchases. If you are using the Website on behalf of a business or other organisation, you confirm that you are authorised to act on its behalf.

The Website is not intended for use by anyone who is prohibited from using online marketplace services under applicable law.

03 User Accounts and Security

Certain features may require you to register for an account and provide accurate, complete, and current information. You are responsible for updating your information when it changes.

• Keep your login credentials and account access secure.
• Do not impersonate another person or create misleading accounts.
• Do not share access in a way that compromises account security.
• Notify us promptly if you suspect unauthorised account activity.

We may investigate suspicious activity and restrict account access where reasonably necessary to protect users, vendors, the Website, or comply with legal obligations.

04 Marketplace Services

D-Mention Enterprise provides an online platform through which users may browse products and, where available, purchase products offered through the Website.

Where products are listed by independent third-party vendors, those vendors are responsible for the accuracy of their listings, product quality, availability, and their applicable fulfilment obligations. The specific role of D-Mention Enterprise in a transaction depends on the listing and transaction arrangements displayed to you.

We may update, modify, or discontinue features of the marketplace, subject to applicable law and any obligations already owed to users.

05 Product Information and Pricing

We aim to display product descriptions, images, specifications, availability, and prices accurately. However, colours and appearance may vary by device, screen settings, lighting, or the actual product.

• Prices and availability may change before an order is accepted.
• Applicable taxes, delivery charges, or other fees will be shown where required.
• Promotional offers may be subject to separate eligibility and validity conditions.
• If a listing contains a material error, we may contact you to clarify or resolve the order in accordance with applicable law.

Nothing in this section limits any mandatory consumer rights available to you under applicable law.

06 Orders and Payments

When placing an order, you agree to provide correct billing, delivery, and contact information. An order confirmation message does not necessarily mean that the order has been finally accepted or dispatched.

Orders may be reviewed or cancelled where permitted by law, including in cases of suspected fraud, payment failure, unavailability, or material listing errors. If payment has already been collected for an order that is cancelled, applicable refunds will be handled in accordance with the relevant refund terms and law.

Payments may be processed through third-party payment service providers, including Razorpay where enabled. Transactions are subject to the payment provider's applicable terms and security processes. We do not intend to store your complete payment-card credentials on our Website.

You must use a payment method that you are authorised to use. We may take appropriate action where a transaction appears fraudulent or unauthorised.

07 Shipping and Delivery

Delivery options, estimated delivery dates, charges, and service areas will be communicated during the purchase process where available. Delivery estimates are indicative unless expressly stated otherwise.

Delays may occur because of courier operations, weather, transport disruptions, incorrect addresses, or other circumstances beyond reasonable control. Please ensure that your delivery details and contact information are accurate.

Any applicable shipping, delivery, and failed-delivery conditions should be reviewed before completing your order. Your statutory rights remain unaffected.

08 Cancellations, Returns and Refunds

Order cancellations, returns, exchanges, and refunds are subject to the return and refund policy displayed on the Website and the terms applicable to the relevant product. Some products may have specific return conditions where permitted by law.

• Check the product-specific return eligibility and time limits before requesting a return.
• Provide accurate order details and any reasonable information needed to assess your request.
• Products may need to be returned in accordance with the stated packaging, condition, and collection instructions.
• Approved refunds will be processed through the applicable payment or refund method, subject to provider processing times.

Nothing in these terms removes or restricts consumer protections that cannot lawfully be excluded. Please consult the Website's separate Return and Refund Policy, if available, for the full procedure.

09 Vendor Responsibilities

Vendors using the marketplace must provide truthful business and product information and comply with applicable laws, licences, tax obligations, and product-specific requirements.

• List only products that they are legally entitled to sell.
• Ensure listings, descriptions, prices, and stock information are accurate.
• Fulfil accepted orders and handle customer requests in accordance with applicable policies.
• Respect intellectual property, consumer rights, and product safety requirements.
• Do not upload unlawful, misleading, counterfeit, or prohibited products.

We may review vendor listings and take appropriate action against listings or accounts that breach these terms or applicable law.

10 Prohibited Activities

You agree not to use the Website to:

• Break any applicable law or infringe another person's rights.
• Commit fraud, misrepresent your identity, or submit false information.
• Interfere with Website security or attempt unauthorised access.
• Introduce malicious code, spam, or harmful automated requests.
• Scrape, copy, or exploit Website content in an unauthorised manner.
• Manipulate reviews, transactions, prices, promotions, or other marketplace features.
• List or distribute illegal, counterfeit, restricted, or otherwise prohibited products.

We may investigate suspected violations and take proportionate action, including removing content, restricting access, or referring matters to the relevant authorities when appropriate.

11 Intellectual Property

Unless otherwise indicated, the Website's branding, design, layout, text, graphics, software, and other original content are owned by or licensed to their respective rights holders and are protected by applicable intellectual property laws.

You may use the Website for its intended personal or authorised business purposes. You must not reproduce, distribute, modify, sell, or commercially exploit Website content without permission, except where permitted by law.

Vendors remain responsible for ensuring they have the necessary rights to images, descriptions, trademarks, and other content they submit to the marketplace.

12 Privacy and Personal Information

Our collection and use of personal information is explained in the Website's Privacy Policy. By using the Website, you acknowledge that personal information may be processed as described in that policy and as permitted by applicable law.

Please review our Privacy Policy for details about the information we collect, how it is used, relevant service providers, and available privacy choices.

13 Website Availability and Third-Party Services

We aim to keep the Website available and functioning properly, but uninterrupted access cannot be guaranteed. Maintenance, technical issues, connectivity failures, or events outside our reasonable control may affect availability.

The Website may link to or rely on third-party services, including payment providers and delivery services. Those services may be governed by their own terms and privacy policies. We are not responsible for third-party content or services to the extent permitted by applicable law.

14 Disclaimers and Limitation of Liability

To the extent permitted by law, the Website is provided subject to its available features and service conditions. We do not guarantee that every listing, service, or feature will always be uninterrupted or error-free.

To the extent permitted by applicable law, D-Mention Enterprise will not be liable for indirect or consequential losses arising from use of the Website where such liability can lawfully be excluded.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights and any liability arising from fraud or other matters for which limitation is prohibited by law.

15 Indemnification

To the extent permitted by applicable law, you may be responsible for reasonable losses, claims, or expenses arising directly from your unlawful use of the Website, your material breach of these terms, or your infringement of another person's rights.

This section does not apply to the extent that a claim results from our own conduct or where such responsibility cannot legally be transferred to you.

16 Suspension and Termination

You may stop using the Website at any time. Subject to applicable law and any contractual obligations, we may suspend or restrict access when reasonably necessary for security, suspected fraud, material breaches of these terms, or legal compliance.

Account closure or termination does not remove obligations or rights that arose before termination. Any order, payment, refund, privacy, or dispute matter will be handled in accordance with applicable terms and law.

17 Governing Law and Disputes

These terms are intended to be governed by the laws of India, subject to applicable conflict-of-law rules and mandatory consumer protections.

If you have a concern, please contact us first so we can attempt to resolve it. Any formal dispute will be handled by the competent courts or authorities under applicable law. Nothing in this section removes any legal rights you may have to approach a consumer forum or other competent authority.

18 Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, business practices, or legal requirements. The updated version will be published on this page with a revised "Last updated" date.

Where required by law, we will provide notice or obtain consent for material changes. Please review this page periodically to stay informed.